Terms and Conditions
Welcome to Renewed-Electricals.com. By accessing and using this website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchases.
1. General Information
Renewed-Electricals.com specialises in curating and reselling A-grade and B-grade returned electrical products. All products are carefully inspected to ensure top quality and functionality. The condition of each product is either Excellent (A-Grade Returned) or Good (B-Grade Returned)
2. Product Condition
- Excellent (A-Grade Returned): Items in this category have been returned by customers, typically unused and even in some cases, unopened. However, in cases of opened packaging, we re-package them to the original standard. These products are fully functional with no visible marks, scuffs, scratches or otherwise. Like new, without the price tag.
- Good (B-Grade Returned): Items in this category have been returned to major brands in an open and used state. These products function exactly as they should but have been previously used and may have signs of wear and tear to either the product or the original packaging it is supplied with.
3. Warranty
All products sold on Renewed-Electricals.com come with a 12-month warranty. This warranty covers defects in materials and workmanship under normal use. Should any issues arise, we will repair or replace the item, at our discretion. Please note that accidental damage, misuse, or unauthorised repairs are not covered by this warranty. Upon receiving any products returned under warranty, we will inspect them for accidental damage or otherwise and inform you by email as to the outcome of our inspection.
4. Returns and Refunds
We offer a 30-day return policy on all products. To qualify for a return, the item must be in the same condition as when received, and in its original packaging. To initiate a return, please contact our customer support team. Refunds will be processed within 7-10 business days once the returned product is received, inspected and refund approved.
5. Shipping and Delivery
We aim to dispatch orders on a same-day basis on business days. Delivery times may vary depending on your location, and you will be provided with tracking details once your order is shipped. Shipping costs will be calculated at checkout and may vary based on delivery address. Orders made before 3pm Monday-Friday (excluding bank holidays) will be delivered Next-Day by Royal Mail.
6. Pricing and Payment
All prices displayed on Renewed-Electricals.com are in GBP and include applicable taxes unless otherwise stated. We reserve the right to modify pricing at any time without prior notice. Payments can be made using major credit/debit cards or other payment methods displayed at checkout.
7. Limitation of Liability
Renewed-Electricals.com is not liable for any indirect, incidental, or consequential damages resulting from the use of products sold through our website. Our liability is limited to the purchase price of the product in question.
8. Privacy Policy
We are committed to protecting your privacy. All personal information collected through our website will be used in accordance with our Privacy Policy. We do not sell or share your personal information with third parties except as necessary to complete your order.
9. Changes to Terms
We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the revised terms.
10. Contact Us
If you have any questions or concerns regarding these terms and conditions, please contact us at:
Email: [email protected]